Wild Web Solutions Engagement Terms & Conditions

Engagement Terms and Conditions

Effective Date: 1st July, 2025

These are the Terms and Conditions on which Wild Web Solutions Pty Ltd (ABN 65 627 789 477) trading as Wild Web Print & Sign (“we”, “us”, “our”) will carry out work for you (“you”, “your”, “the Client”). They apply each time you engage us for a project or service, and set out our professional services and what you can expect from us. Please read them carefully.

Our Professional Services Schedule of Fees is available upon request or will be supplied in your quotation or estimate.

These Terms and Conditions are subject to change without notice and may be superseded.

1. Engagement

You may engage us to carry out a project for you by:
(i) accepting a quote in writing; or
(ii) giving us written, emailed, or verbal authorisation to commence a task or project; or
(iii) paying us a remuneration, either part of the quote or full payment

Unless we notify you otherwise, we will accept that engagement subject to these terms and conditions. The project will commence when we accept the engagement.

2. Quotes and Estimates

If we provide you with a quote for the project, then that quote:
(a) is based on the specifications, and is subject to change if the parties agree to amend the specifications;
(b) generally includes GST, which will be noted on the quote; and
(c) is valid for 30 days from the date we issue the quote, unless otherwise agreed.

3. Services

(a) The Services we provide may include, but are not limited to:

Website Services:

• Website consultancy, planning, design, development, and modification
• Website content uploading and management
• Provision and integration of website tools or plugins
• Training, post-implementation warranty, support, and maintenance
• Website hosting
• Search Engine Optimisation (SEO)
• Domain registration and management
• Website troubleshooting and technical support
• Website transfers and migrations

Signage Services:

• Building signage
• Vehicle signage
• All other signage products including those listed on our website (www.printvision.com.au) and products not listed

Print Services:

• All print products and services including those listed on our website (www.printvision.com.au) and products not listed

(b) You acknowledge that websites, electronic services, and physical products are subject to interruption, breakdown, or delay, and therefore:

• Services may not be error-free or uninterrupted;
• Your access to the website, operation of the website, or delivery of physical products may not be error-free or uninterrupted.

(c) Proofs will be provided to you during your work with us. It is your responsibility to check the provided proof and confirm that the job is ready for production. The company is not responsible for spelling mistakes or errors contained within a proof, and re-manufacture of any items deemed unacceptable due to errors will be at the cost of the client:

• Proofing and design services may not be error-free or uninterrupted;
• Your access to our designer and proofing system may not be error-free or uninterrupted.

4. Hours of Service

All business activity is carried out between 8:00am and 4:00pm (GMT +10), Monday to Friday, excluding public holidays, office closure times for standard Queensland public holidays, and Christmas/New Year closure periods.

5. Content and Materials Supplied by You

(a) You must supply all required materials for your project unless the creation or provision of these materials is included in your quote, and any other content or materials we reasonably request (“Client Content”).
(b) Client Content must be supplied in the following digital formats/methods:

• Text/Copy: Microsoft Word or Rich Text (clearly labelled and in correct order, single document)
• Tables: Microsoft Excel (clearly labelled and in correct order)
• Images: High resolution JPEG or PNG files
• Logos: Vector format (Illustrator EPS/AI)
• Diagrams/Maps: Vector format (AI) or JPEG files
• If required, access to your current website, database, CMS/Hosting Control Panel, and/or domain registration
• Brand style guidelines (if applicable)

(c) Additional costs may apply if:

• Client Content is not provided in the appropriate format
• Client Content exceeds 1000 words per page
• Client Content needs to be edited, rewritten, reduced or increased

(d) You warrant that all materials or content you provide will not:

• Breach any rights (including Intellectual Property Rights or Moral Rights) of any third party;
• Compromise the security or operation of our systems.

(e) You indemnify us against all loss arising out of any breach of third-party rights in connection with materials or content you supply.

(f) We require all content to be supplied before commencing the build. Changes or additions after the build has commenced will incur additional costs.

6. Your Approval

(a) Your approval will be required for the following items (“Approval Item”):

• Website brief, sitemap, content, design concept, online draft, completed website, and any other item for which we request approval
• Signage and print proofs, artwork, and production drafts

(b) When we provide you with any Approval Item, and you do not request further alterations, you must notify us in writing of your acceptance.

(c) You will be deemed to have accepted the Approval Item if we do not receive written notice of acceptance or requests for amendments within 28 days.

(d) We will not proceed to the next stage until we receive your written approval. Delays or rescheduling may incur additional costs.

7. Purchase of Images, Audio, Video, and Stock

(a) Fees do not include searches or purchases of photo images, audio, or video.
(b) You may purchase these directly, or we can purchase them on your behalf (additional costs apply). We will advise you of expected costs before purchase.

8. Scheduling, Production, and Project Management

(a) If necessary, we will develop a Production Schedule in consultation with you.
(b) Delays in providing Client Content or feedback may result in changes to delivery deadlines and/or extra costs.

9. Website Consultancy, Planning, and SEO

Our website consultancy and planning services may include:

• Online marketing, SEO, and social media strategy
• Site map, information architecture, and project management

10. Website Design, Development, and Modification

(a) Our website design and development services include:

• Delivery of design concepts, online drafts, and final websites
• Uploading and styling of Client Content
• Provision of a content management system (CMS), typically WordPress unless otherwise specified

(b) Additional work, changes to specifications, or extra pages will be charged as Additional Costs.

(c) Customisation of the CMS or plugins/extensions is charged as Additional Costs and may be subject to third-party licensing.

(d) You acknowledge that CMS and many extensions are provided by third parties, and you must comply with their terms and conditions.

11. Provision of Website Tools, Plugins, and Extensions

(a) We may provide website tools, plugins, or extensions as part of your website.
(b) Some tools/plugins are provided by third parties, and you must comply with their terms and conditions.
(c) Ongoing costs for tools/plugins may be invoiced directly by third parties.

12. Signage and Print Production

(a) All signage and print work will be produced based on your approved artwork and specifications.
(b) Proofs will be provided for your approval. It is your responsibility to check all details before final approval.
(c) Once approved, any errors or changes may incur additional costs.

1. Proofs will be provided to you during your work with us. It is your responsibility to check the provided proof and confirm that the job is ready for production. The company is not responsible for spelling mistakes or errors contained within a proof, and re-manufacture of any items deemed unacceptable due to errors will be at the cost of the client

(d) Delivery and installation timeframes are estimates and may be affected by factors outside our control (e.g., supplier delays, weather, access issues).
(e) For signage installation, you are responsible for ensuring safe and legal access to the site.

13. Training

(a) Training is available at additional cost. Each session is for a maximum of one person.
(b) Additional sessions or attendees will be charged as Additional Costs.

14. Post-Implementation Warranty (28 days)

(a) Website development fees include a limited 28-day warranty following website launch (excludes client edits after delivery).
(c) After 28 days, maintenance is your responsibility unless you have an ongoing Care Package.

15. Support and Maintenance Packages

(a) Support and maintenance are paid services, primarily via our email support ticketing system.
(b) Support covers technical questions and resolving website issues, but not issues with your networks, devices, or email setup.
(c) Additional work outside the support package is charged at our current Professional Rates.
(d) Support is limited to websites built by us and websites which have been thoroughly reviewed by us (paid service).

16. Hosting, Domains, and SEO

(a) Hosting services are governed by our Hosting Terms and Conditions (see our website).
(b) If we register or manage your domain, you remain the legal owner.
(c) You are responsible for renewing your domain and hosting on time.
(d) We do not guarantee specific SEO rankings or outcomes.

17. Archiving / Retrieval

(a) We endeavour to store or archive electronic files used in your project, but cannot guarantee future retrieval.
(b) After website launch, archiving is your responsibility unless otherwise agreed.

18. Disbursements

Disbursement charges (e.g., travel, courier, materials) are not included in Fees and will be charged as Additional Costs.

19. Professional Liability

(a) If you are not a Consumer, our liability is limited to the amount of Fees received by us for the relevant service.
(b) If you are a Consumer, our liability is limited as set out under the Australian Consumer Law.
(c) We are not liable for indirect, consequential, or third-party losses.

20. Intellectual Property

(a) All Intellectual Property Rights in a Project vest in us upon creation.
(b) We grant you a non-transferable, non-exclusive license to use the final deliverables for your business purposes..
(c) You must not adapt, resell, or redistribute our intellectual property without written permission.
(d) Supply of raw/editable files is at our discretion and may incur additional costs.
(e) Commercial fonts remain our property or our licensors and are not transferable.

21. Confidentiality

(a) Both parties agree to keep confidential any information designated as confidential or that should reasonably be considered confidential.
(b) This obligation does not apply to information required to be disclosed by law.

22. Fees if Not Specified For Additional Work Requested By You

If Fees are not specified at the start of the Project, we will charge at our current Professional Rates.

23. Payment and Invoicing

(a) You must pay Fees and Additional Costs within 7 days of invoice.
(b) Our standard payment terms are 50% on acceptance of quote, 30% on delivery of draft, and 20% on completion (prior to go-live or delivery).

24. GST

Unless stated otherwise, Fees and Additional Costs do not include GST. GST will be added as required.

25. Duration and Termination

(a) This agreement remains in effect until the Project is complete, unless terminated earlier.
(b) Either party may terminate for material breach (with 14 days’ notice to remedy), insolvency, or loss of mutual confidence.
(c) Upon termination, all accrued rights and obligations remain, and you must return or destroy all confidential information.

26. General

(a) Notices must be in writing and addressed to the other party’s contact person.
(b) We may subcontract our obligations.
(c) If any part of this agreement is illegal or unenforceable, it will be severed and the rest remains in effect.
(d) We may change these terms by notifying you. New terms apply to new projects after notification.

27. Interpretation & Dictionary

Refer to the attached Dictionary for definitions of capitalised terms used in this agreement.

28. Dictionary

Additional Costs: All additional costs we are permitted to charge under this agreement.
Approval Item: As defined in clause 6(a).
Client Content: As defined in clause 5(a).
Confidential Information: Any information designated as confidential or that should reasonably be considered confidential.
Consumer, Consumer Goods, Consumer Guarantee, Consumer Services: As defined in the Australian Consumer Law.
Fees: The fees payable for the Project as set out in a Purchase Order or Quote, or as otherwise calculated.
Intellectual Property Rights: All industrial and intellectual property rights anywhere in the world.
Project: The work described in a Purchase Order, Quote, or as otherwise agreed.
Professional Rates: The fees set out in the Schedule of Fees.
Services: The services we provide as described in clause 3.
Website Tools: Tools, applications, or packages as set out in clause 11.

Questions?
If you have any questions about these Terms or our services, please contact us at support@wildwebprintsign.au or 07 3390 1562.

Thank you for choosing Wild Web Print & Sign. We look forward to working with you!